Terms of service

These Terms of Service ("Terms") govern your access to and use of the ReconOS recon-pipeline software ("Service") provided by ReconOS ("we", "us"). By signing up, you agree to these Terms.

1. The Service

ReconOS is a workflow tool that helps used-car dealerships track vehicles through their reconditioning pipeline. We grant you a non-exclusive, non-transferable, revocable license to use the Service for the operation of your own dealership during your subscription period.

2. Accounts

You are responsible for the activity that happens under your account. Keep your credentials confidential, use a strong password, and notify us at security@reconos.com if you suspect unauthorized access. You must be at least 18 and legally authorized to bind the dealership you sign up for.

3. Acceptable use

You agree not to:

• Use the Service to transmit malware, spam, or unsolicited bulk messages.
• Attempt to gain unauthorized access to other customers' data or to the underlying infrastructure.
• Reverse-engineer, decompile, or extract the source code of the Service.
• Scrape, mirror, or resell the Service or its data to third parties.
• Use the Service for any unlawful purpose or in violation of any applicable export controls or sanctions.
• Misuse the SMS notification feature by contacting recipients without their consent (you are responsible for TCPA and similar compliance for outbound messages).

4. Free trial

New accounts start a 30-day free trial. No credit card is required to begin. At the end of the trial, you must subscribe to continue using the Service. We may modify trial length or eligibility at any time.

5. Subscription, fees, and renewal

• Subscriptions are billed monthly in advance via Stripe. Fees are listed on the /upgrade page in effect when you subscribe.
• Subscriptions renew automatically each month until canceled.
• Cancellation takes effect at the end of the current billing period. You retain access through that period; you are not refunded for partial months.
• If a payment fails, we will retry per Stripe's defaults. After repeated failures, we may suspend access until payment succeeds.
• We may change pricing for future billing periods with at least 30 days' notice by email.

6. Cancellation and data export

You may cancel at any time through the Customer Portal accessible from /settings. After cancellation we retain your data for 30 days in case you wish to re-activate, then delete it per our Privacy Policy. You may export your recon history as CSV through the Service before cancellation; we will also provide one on request for 30 days after cancellation.

7. Your data, your rights

You retain all rights to the data you enter into the Service ("Customer Data"). You grant us a non-exclusive license to host, process, and display Customer Data solely to provide the Service. You represent that you have the right to provide the data you upload, including any photos or contact information for techs, parts vendors, or third parties.

We may use anonymized, aggregated benchmarks computed from Customer Data (for example, "median time-to-line by rooftop-volume tier") to improve the Service and to power features available to all customers. We never expose identifiable data from one customer to another. This is covered in detail in the Data Processing Addendum.

8. Third-party services

The Service relies on third-party providers (Supabase, Stripe, Twilio, Anthropic, Cloudflare, AWS, NHTSA, Sentry, Vercel). Their availability and pricing are outside our control. If a provider is unavailable, the corresponding feature may degrade or fail; we will work in good faith to restore service.

9. Service availability

We aim for high availability but make no formal uptime guarantee at this tier. Scheduled maintenance windows are announced in advance when reasonable. We are not liable for downtime caused by upstream providers, your network, or force majeure events.

10. Disclaimers

The Service is provided "AS IS" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Vehicle valuations, recall information, and AI-generated condition scores are estimates and should not be the sole basis for purchasing, pricing, or repair decisions.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, revenue, or data.

12. Indemnification

You will indemnify and hold us harmless from claims arising out of (a) your use of the Service in violation of these Terms, (b) your Customer Data, including any allegation that it infringes a third party's rights, or (c) any unauthorized communication you send through the Service.

13. Termination

We may suspend or terminate your account for material breach of these Terms, non-payment, or activity that threatens the security or integrity of the Service. You may terminate at any time per Section 6.

14. Governing law and dispute resolution

These Terms are governed by the laws of [jurisdiction pending], without regard to conflict-of-laws principles. Disputes will be resolved by binding individual arbitration; class actions are waived. Either party may seek injunctive relief in court for violations of intellectual property rights.

15. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify you by email at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance.

16. Contact

Questions about these Terms? Email legal@reconos.com.